04 February 2009
eBay Not Standing with Sellers on Paper-Payments Ban
eBay Not Standing with Sellers on Paper-Payments Ban: "eBay is not supporting sellers who comply with its paper-payments ban. The seller asked eBay for help in a transaction in which the buyer said he needed to pay by check because he didn't have a PayPal account."
My advice to the eBay seller is to not report buyer questions to eBay. You run into the same questions that it is really a systematic issue and reporting individuals has very little impact. My suggestion is that eBay implement a system similar to Google's where as a buyer types in words in a form, search results for answers appear. If the word "check" or "MO" appear, then eBay can show answers about the Paper Payments Policy. That would reduce a lot of questions we have to answer that is not product related.
My advice to the eBay seller is to not report buyer questions to eBay. You run into the same questions that it is really a systematic issue and reporting individuals has very little impact. My suggestion is that eBay implement a system similar to Google's where as a buyer types in words in a form, search results for answers appear. If the word "check" or "MO" appear, then eBay can show answers about the Paper Payments Policy. That would reduce a lot of questions we have to answer that is not product related.
# posted by tekgems @ 9:59 AM
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