TekGems Blog

Wow, this is excellent. Gmail is finally offering IMAP! From customer service point of view, this is an extremely easy and free way to distribute customer service loads and/or delegate tasks to others. If all your inbound come into your inbox, you can move specific messages (tasks) that you want to hand-off to someone else via IMAP. It could be your co-worker sitting at the desk next to you, or a virtual assistant in India or China. I find the process of delegation much easier with IMAP. It is possible with POP, but it is not 100% reliable as you can not see the message made to the desired inbox. Of course, the usability and details are always in the e-mail client you use and how Google implemented IMAP. Beggars can't be choosers - I'm just glad IMAP is offered. It is more resource intensive than POP3, but if anyone can offer it reliably - it is Google.